The location was a little tricky to find due to an industrial area blocking access from one direction and there was also roadworks involving a diversion close to the hotel, but we soon navigated it.
Angela
tháng 3 năm 2025
The room was spacious with good facilities (shower/bath etc). The corridors were clean and, despite many guests having dogs (including me) the hotel smelt pleasant and clean. I was pleased to see that there were bins outside the hotel (for disposing of dog poo bags), unlike the last time I stayed. Most of the staff were very friendly and helpful. The waitress who helped me on the first morning (1st January) was particularly polite/friendly and she went out of her way to be helpful.
Christina
tháng 1 năm 2025
I loved the style and decor of the venue and lobby , the restaurant and bar was clean professional and nicely presented. The room was clean nice and smartly laid out and cleaned whenever requested. The staff were professional smart and helpful.
Charlotte
tháng 1 năm 2025
Lovely warm welcome, did try and be a bit cheeky and get into room earlier but not possible, but staff really friendly and very courteous towards us. Swimming pool, etc, really well kept and lovely. Just be aware that if you make a booking by any other agent than direct with the hotel, you will be charged £10 to use the pool and facilities. Food was some of the best we have had in a hotel. The homemade lasagne was gorgeous 😍. Also want to give recognition to the waiting staff in the evening; Lottie and another young chap we're friendly, attentive, and just great at their jobs. Room was very spacious and had a good night's sleep. Also very grateful to be lent use of phone charger.
Panting
tháng 9 năm 2024
We were greeted by a lovely receptionist who welcomed our 3 kids with a kids goodie bag! They were thrilled. This included a drinks bottle, teddy, activity book and a cheque book that they could use to redeem popcorn, cookie, mock tail and milkshake. Amazing! The pool is big and lovely. Food was great - even catering well got my husband who has coeliac disease. The beds were huge and comfy. And fit the 5 of us in the room which is quite rare - we usually have to book 2 rooms. There was loads of space for us all.
Anna
tháng 2 năm 2025
excellent large room. Kind size beds. very comfy and black-out blinds were great Buffet breakfast was excellent with huge choice of foods available Staff were excellent , very accommodating for a double birthday celebration and sorting our cake out at the restaurant. Spa , gym and pool were all in good condition and was an excellent addition to the hotel
Andy
tháng 2 năm 2025
Many of the staff are stand outs. Chloe, Josh, teah, Matthew (night porter), Emma, Luigi, Stephanie, Chrissy, Jack (The other night porter but not sure of his name), as well as the young chap bar worker that is great with the tvs and remotes:).
Andrew
tháng 4 năm 2023
The room was huge and really clean, and the bed was really comfortable! So nice to have a bath as well as a shower. It was also lovely and quiet. The leisure facilities were great, and the breakfast was really good. All in all a lovely relaxing stay for me and my friend.
Sarah
tháng 2 năm 2025
Room and the hotel in general were very nice and the perfect place to stay whilst visiting the NEC for a trade show. Our daughter used the pool on the evening (£10 charge) which she said was really nice also. Breakfast was perfectly adequate on the morning and the breakfast staff were very attentive.
Austin
tháng 2 năm 2025
The bedroom was really big and we liked that it had a bath and separate shower. The two double beds were really comfortable. The swimming pool area was the reason we originally booked the hotel as it looked great and definitely was. The staff are really friendly and helpful.
Claire
tháng 1 năm 2025